Marketing Support Position Description

The Marketing Support position is a full-time, on-site role, working heavily with North Star’s Marketing Managers and Project Managers, as well as Online Marketing Director, Copywriters, Designers, and Programmers. This position is best suited for a candidate with a solid foundation in inbound marketing. The Marketing Support candidate should possess a firm grasp of promotional writing; an emphasis on writing for search engine optimization, online advertising, and social media is preferred. Technical aptitude is a must, as much of this person’s contributions will be connected to website content management systems and online marketing platforms. Ability to perform keyword research and to manipulate data in spreadsheet applications is a must. Excellent communication and research skills are essential to the success of this position. The Marketing Support team member must have the ability to multi-task across projects, quickly organize information, and deliver on deadlines.

We are looking for a team member who:

  • Has integrity and strong sense of personal responsibility
  • Demonstrates a positive, can-do, go-the-extra-mile attitude
  • Is comfortable working with faith-based clients
  • Is a strategic thinker: able to plan and process
  • Is eager and able to learn new things
  • Has a passion to stay on top of current, best-in-class digital marketing trends
  • Is a strong communicator and creative thinker
  • Has a passion for innovation and change!
  • Willingly takes on both leadership and support roles
  • Is comfortable hitting daily deadlines
  • Demonstrates strong analytical skills
  • Is a good writer: capable of crafting well-written messages quickly
  • Values constructive criticism
  • Is comfortable multi-tasking as a key player on a variety of projects
  • Has a pleasant, personable manner (in-person, phone and email)
  • Is a risk taker and self-starter
  • Is social media, web and tech savvy (experienced with Facebook, Google +, Hootsuite, WordPress, Excel, Google Drive and Google spreadsheets)
  • Is detail-oriented
  • Enjoys working as part of a team
  • Is a good listener
  • Has a good sense of humor

Examples of Project Contributions

  • Monthly client reporting
  • Client communications for specific projects
  • Researching and extracting data from 3rd party software platforms
  • Publishing content to client sites
  • Social media program setup, posting, and sharing
  • Claiming and updating local directory listings and citations
  • New client launch programs (application setup, info gathering, etc.)
  • Search engine optimization site audits
  • Keyword research and mapping to target site content
  • On-page SEO optimization (writing/updating metadata)
  • Collaboration with designers, copywriters, and programmers
  • Press release distribution
  • Support for client strategy meetings
  • Contributing to North Star’s internal marketing projects
  • Helping with “traditional marketing” projects for NSM clients
  • Assisting with content migration on website projects
  • Maintaining accurate time-keeping records in NSM’s project management platform

Please be advised this position requires extensive training and requires some outside reading at the start to be in alignment with NSM’s theory and practices.

Summary of Approximate Time Allocation

Task Description Percent of Time
Inbound Marketing Support Heavy focus on SEO, engaging a range of tools and reporting applications to inform client strategy and campaign execution 65%
Content Migration Client migration for website projects 15%
General Admin Time-keeping, internal meetings, etc. 10%
Marketing Writing Developing content to support client engagements 5%
Outbound Marketing Support  Contributing to traditional, offline marketing and advertising projects 5%


***To be considered for this position, please include writing samples or a link to your writing portfolio with your application.***