Included With All Levels
  • Daily Backups up to 60-Days, Server Support, and Staging/Development Sites for testing updates and new features or plugins.
  • A Hosting platform that partners with Google, AWS, and New Relic, and optimizes their technology specifically for WordPress.
  • An advanced network that provides powerful caching, and hardened security backed by CloudFlare.
  • Routine maintenance that includes WordPress core and plugin updates every week.

Level Two

Professional Support Plan

$ 375
  • 36 Hour Response Time
  • Receive replies to your inquiry within 36 hours. 

  • Google Meet Training Sessions
  • A Google Meet can mean all the difference when it comes to learning or retaining knowledge. Request a Google Meet for screen sharing and troubleshoot an issue quicker! Meets can be held for a variety of reasons, with this service you can request a meet when needed.

What's Included?
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View more information about the Level Two plan.

Level One

Premium Support Plan

$ 300
  • 48 Hour Response Time
  • Receive replies to your inquiry within 48 hours.

  • Ticket System Support
  • Support is provided through email and our Ticket System. Login to view your tickets and replies.

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What's Included?
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View more information about the Level One plan.

The Fine Print (Q&A)

Each plan has features listed below it! Click "View More" for additional information.
*The Level Two plan also includes everything from the Level One plan!

Our response times are guaranteed within business hours (M-F) though we do monitor high-priority needs outside of business times including weekends.

Content Implementation: This involves adding new content. If the content is meant to display in a way that isn't possible with the current theme, additional coding is required (implementation).

Content Revision: This involves revising existing content such as pages, posts, events, staff directories and so forth. These "revisions" will not affect your sites theme.

Please Note: Content Implementation differs from Content Revision. A New Site Feature/Design/Major Revision will require "Content Implementation" purchasable in two-hour block increments. If content implementation exceeds four hours, an estimate is required and your work will be handled as a project.

Each support plan includes "Content Revision", however, please make note that these do not stack with one another i.e. If you have the Level Two plan you will only receive the 2 hours of content revision time listed under that plan (instead of 2 hours from Level Two + 1 hour from Level One). The support for "Content Revision" per plan is separate and not a stacked nor combined total.

We utilize one account that houses all of the domains we manage and, therefore, cannot provide access to you or any third parties. We can, however, make DNS changes on your behalf and work with any third party you approve of to add, remove, or modify DNS records for your domain.

We do not provide access via SFTP since we manage the code of your site using version control through GitHub. Version control includes version history, change logs, and more to be sure your site is safely updated across production, staging, and development environments.

Alternatively, we can upload files for you when needed. *You may request access for specific use cases.

Every site can utilize the Smartcrawl Pro plugin that helps improve SEO and includes useful features such as a dashboard, reports, and changes to improve overall SEO. "Boost your PageRank and drive more traffic to your site with little effort and simple configuration."

A new advanced network, in partnership with Cloudflare.

This advanced network delivers increased security and performance out of the box. When you update to this network option you will have Layer 3 & 4 DDoS protectionCloudflare’s powerful CDN, and Cloudflare Polish lossless image compression.

Additionally, our advanced network supports HTTP/3. HTTP/3 accelerates HTTP requests by using QUIC, which provides encryption and performance improvements compared to TCP and TLS. Learn more on the Cloudflare blog.

Support Plans Disclaimer

The features and services included in our support plans are subject to change at any time without prior notice. We reserve the right to modify, update, or discontinue any feature or service within our support plans as necessary to ensure the highest quality of service and support.  While we strive to provide accurate and up-to-date information regarding our support plans, we make no guarantees or warranties of any kind, express or implied, about the availability, functionality, or reliability of the listed features and services.  Please be aware that changes may impact the specific features and services available under each support plan. We recommend reviewing this page regularly for the latest updates. Your continued use of our support plans following any changes signifies your acceptance of those changes.  For the most current and detailed information about our support plans, please contact our support team.

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